Setup, safety and support

Everything you need for your controller.

Install the app, set up your Home Ecosystems Controller or Controller Mini, find practical help and keep the important product and legal information close.

Get the app Start setup

Home Ecosystems app

Install on the device you use to set up your ecosystem

The same app account can be used across supported platforms. Core controller setup and local automation do not require a paid subscription.

iPhone and iPad

Download from Apple

The public App Store link becomes available when Apple approves the release.

Open App Store

Windows

Microsoft Store

The signed Windows package is being prepared for Microsoft Store certification.

Store release in preparation

Android

Google Play

The Android release follows platform testing and store certification.

Android release in preparation

First setup

From the box to a tested first automation

Work in small steps. Confirm each connection and output before adding more devices or leaving an automation unattended.

  1. 01

    Check the product

    Keep the model, hardware revision and serial information from the product label available.

  2. 02

    Install the app

    Open Home Ecosystems and choose Controllers, then Add controller.

  3. 03

    Power and discover

    Use the specified power source, keep your phone nearby and follow the Bluetooth or controller Wi-Fi instructions.

  4. 04

    Join your local network

    Select the intended Wi-Fi network and wait for the app to confirm the controller is reachable before continuing.

  5. 05

    Protect the controller

    Set a unique device password and a controller access-point password, then store both safely.

  6. 06

    Configure and verify

    Name channels, add only confirmed compatible devices, create one automation and test both automatic and manual control.

Troubleshooting

Recover without losing a working configuration

The app cannot find the controller

Keep the phone close, enable Bluetooth and Local Network access, and confirm that no VPN or guest-network isolation is blocking local discovery. Wait a little longer after the controller starts before scanning again.

The controller appears offline or is slow to open

Confirm the phone and controller can reach the same local network. Give the controller time to reconnect after Wi-Fi or password changes, then retry once. Avoid repeated rapid taps while a request is still completing.

The app says unauthorized

Re-enter the current device password in the controller connection prompt. Changing the controller password invalidates the old saved credential on other phones and computers.

An external device is not listed

Check the exact model and supported feature list. A device being visible on Bluetooth, Wi-Fi or the controller access point does not automatically mean every function is supported.

I may need to reset or update the controller

Do not erase or factory-reset a configured controller as the first recovery step. Record its model and symptoms, preserve a configuration backup where available, and contact support for the safest next action.

Important safety information

Automation supports care. It does not replace safe installation or supervision.

  • Use only the power source, enclosure conditions, loads and wiring specified for your exact product and hardware revision.
  • Disconnect power before connecting, changing or inspecting channels, sensors, actuators or other wiring.
  • Do not exceed the voltage, current, temperature, humidity or environmental limits stated on the product or its documentation.
  • Keep equipment dry and adequately ventilated unless the complete installed enclosure is expressly rated for the environment.
  • Follow the manufacturer instructions and safety limits of every connected third-party device.
  • Test failure states and provide independent protection for pumps, heaters, lighting and any load that could cause harm or damage.
  • Do not use Home Ecosystems as a medical, life-support, fire-protection, security-critical or emergency-stop system.
  • If operation appears unsafe, disconnect power from the controller and controlled equipment and contact support.

Help and product information

Clear answers, compatibility and updates

Use the model and hardware revision from the product label when contacting support.

Compatibility Supported sensors and actuators Exact models, tested features and known limitations. Software Firmware, releases and source Release information, updates and open-source materials. Support Contact Home Ecosystems Get help with setup, faults, safety or your order. Email support@home-ecosystems.com Include the controller model, hardware revision and a concise description.

Company and legal information

Home Ecosystems SrL

Via San Margherita 117
22010 San Bartolomeo Val Cavargna
CO, Italy

REA: CO - 434793
VAT / Partita IVA: 04302350139
Codice Fiscale: 04302350139

General and legal contact: info@home-ecosystems.com
Telephone: +41 79 742 65 73

Product and app support: support@home-ecosystems.com

The product type, model, hardware revision and unique identifier are shown on the product or accompanying label. Retain that information and your proof of purchase.

Regulatory markings, declarations, instructions and disposal information apply to the exact model and market. Refer to the product label and the model-specific documents supplied with your product. Electrical and electronic equipment must not be discarded as unsorted household waste.